Refund policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, and in its original packaging. Proof of purchase or receipt is also required.

To initiate a return, please contact us at support@eurovaultmotorsports.com with your order information and reason for return. Returns sent without prior authorization will not be accepted.

Return Shipping Responsibility

Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or an incorrect item was sent by Euro Vault Motorsports.

We recommend using a trackable shipping service and purchasing shipping insurance, as Euro Vault Motorsports is not responsible for lost or damaged return shipments.

Original shipping charges are non-refundable.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or made-to-order products

  • Installed or used items

  • Clearance or sale items

  • Gift cards

We also reserve the right to deny returns that do not meet our return conditions.

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to return the original item after receiving approval and place a new order for the desired product.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at support@eurovaultmotorsports.com.